Trend
As interest in generative AI grows among employees across various job functions, organizations are increasingly encountering the challenge of shadow AI—the use of AI technologies within an organization without explicit approval or oversight from the IT department. This trend is becoming more common as AI tools become more accessible, allowing even nontechnical workers to utilize them independently.
Shadow AI often emerges when employees seek quick solutions or wish to explore new technologies faster than official processes permit. This is particularly prevalent with user-friendly AI chatbots that employees can easily access in their web browsers without going through the necessary IT review and approval steps.